Honest comparison
Why not Geek Squad?
Honestly, sometimes one of the alternatives makes sense. But usually not. You decide.
123 PC Solutions
Geek Squad
Best Buy
Freelancer
DIY
Diagnosis
Free
Paid
Paid
Varies
Free
Repair cost
$$
$$$
$$$
$ – $$
Parts only
Typical turnaround
Same-day
5–10 days
7–14 days
1–7 days
Indefinite
Warranty
90 days
90 days
90 days
Varies
None
Bilingual EN + ES
Yes, native
EN only
EN only
Depends
—
On-site for business
Yes
No
No
Sometimes
No
Data recovery
In-house cleanroom
Sent out
Sent out
Limited
Almost impossible
Gaming PC builds
Custom + benchmarks
No
Generic pre-builts
Varies
You buy everything
Business IT
Yes · Full MSP
No
Geek Squad Business (limited)
Limited
—
CISSP-level cybersec
Yes
No
No
Rare
—
Talk to the technician
Yes, direct
Call center
Call center
Yes
—
How they quote
After free diagnosis
Flat menu
Flat menu
Hourly
N/A
Sometimes you should NOT pick us.
CASE 01
Device under warranty
If your laptop has manufacturer warranty and the issue is covered, ship it to the manufacturer. Takes longer but it is free.
CASE 02
Old device + costly repair
If your laptop is 8 years old and the repair costs more than a new one, be honest. We will help you pick a replacement.
CASE 03
You are a dev / IT pro
If you know what you are doing and want to save money, do it yourself. Free tools: testers and calculators.
CASE 04
You need something super-specialized
Repair of rare enterprise server motherboards: we refer you to OEMs. We do not pretend to know what we do not.