Managed IT Services · Miami
Your IT department, fully managed.
One flat monthly fee. Unlimited help desk for your team. Proactive monitoring. Security. Backups. Strategic guidance. Cheaper than a single full-time IT hire — and you get a full team.
What managed IT actually includes
Every plan includes everything below. We do not nickel-and-dime on tickets, scope, or after-hours emergencies.
- Unlimited help desk — your team calls, emails, or chats us for any issue. Average response: 8 minutes during business hours, 22 minutes after hours.
- Proactive monitoring — every workstation, server, network device monitored 24/7. We see disk failing, RAM going bad, certificate expiring — and fix before anyone notices.
- Patch management — Windows + Mac + Linux + third-party apps (Chrome, Adobe, Zoom, etc.) auto-patched on a tested schedule.
- Antivirus / EDR included — enterprise-grade endpoint protection (CrowdStrike or SentinelOne) deployed and managed by us.
- Backups + DR — daily local + offsite backups, monthly restore tests, hurricane-ready disaster recovery plan.
- Microsoft 365 / Google Workspace administration — license management, user onboarding/offboarding, MFA enforcement, data leakage prevention.
- Hardware lifecycle — recommendations on what to buy + when to replace, group purchasing through our vendor network (we pass discount through to you).
- Strategic guidance — quarterly business review of your IT roadmap. Where to invest, where to cut, what new technology actually applies to you.
Pricing — per user, per month
Simple, predictable, scaled to size:
- Essentials (monthly retainer): help desk + monitoring + patches + EDR + basic backup. Best for 5-25 employees with simple stack.
- Business (monthly retainer): everything in Essentials + advanced backup with quarterly restore tests + Microsoft 365 admin + strategic guidance. Best for 15-75 employees.
- Enterprise (monthly retainer): everything in Business + dedicated technician + compliance support (HIPAA/PCI/SOC 2) + penetration testing + 24/7 SOC monitoring. Best for 50+ employees in regulated industries.
- No setup fee. No long-term contract. Cancel any month with 30 days notice.
How we are different from typical Miami MSPs
- Bilingual end-to-end. Your Hialeah cleaning crew and your Brickell CFO both get native-language support.
- Real humans answer your calls — not a Tier-1 Filipino help desk pretending to read from a script. Our staff is in Miami.
- No hidden upcharges. Most MSPs quote monthly retainer and then nickel-and-dime you for backup, EDR, and patching add-ons. Read the fine print — they always do this. We don't.
- Strategic, not just reactive. Many MSPs only do tickets. We sit in your quarterly business review and tell you what to invest in next.
- You own your data. Contract spells out that on day 1 of cancellation, we hand over admin credentials, backups, and documentation. Some MSPs hold your environment hostage. Read your contract — we put it in writing.
Frequently Asked Questions
What if a single user has a really bad day with a lot of tickets?
No problem. Unlimited means unlimited. We have had clients where one user opened 47 tickets in a week — they were trying to learn Photoshop. Still no extra charge. We bill by user, not by ticket. Our incentive is your team being productive, not us being busy.
How quickly can you take over our IT from a previous provider?
Soft transition over 2-3 weeks is typical. Week 1: discovery, audit current state, document gaps. Week 2: deploy our monitoring + EDR in parallel with existing solution. Week 3: cutover, existing provider released. Emergency transitions (e.g., fired the old MSP yesterday): we can be fully operational in 5 business days for an extra fixed-fee project.
Can we keep our existing internal IT person and just supplement them?
Yes — this is actually our most common arrangement. Your internal person handles user-facing stuff and knows your business. We handle infrastructure, security, after-hours, vacation coverage, and specialized work they cannot do alone. Pricing reduces ~30% in this co-managed model because we are not the only IT support.
Get started now
Or call (786) 422-0705