What is VoIP?
We hear this industry word used a lot…VoIP. So what is it and how does it work? VoIP services uses the vast and robust public Internet instead of sending your calls via the traditional POTS copper wires. These copper wires are leased from a legacy phone company and private long-distance networks that are managed by individual long distance carriers .
VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.
If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.
Working with IT Managed Services Providers
If you have a broadband internet connection you have the tools needed to connect your business to a VoIP service. And those on-site phone systems have now evolved into a hosted cloud solution. The traditional physical phone system, PBX, or switch on premise system has been replaced by a centralized server that is located in the cloud.
Why use VOIP?
There are two major reasons to use VOIP
- Lower Cost
- Increased functionality
In general phone service via VOIP costs less than equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. There are also some cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VOIP without any additional costs.
In the most extreme case, users see VOIP phone calls (even international) as FREE. While there is a cost for their Internet service, using VOIP over this service may not involve any extra charges, so the users view the calls as free. There are a number of services that have sprung up to facilitate this type of “free” VOIP call. Examples are: Free World Dialup and Skype for a more complete list see: VOIP Service Providers
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VOIP makes easy some things that are difficult to impossible with traditional phone networks.
- Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
- Call center agents using VOIP phones can easily work from anywhere with a good Internet connection..